Q: Can I use my debit card for booking flight from ShareTrip? A: Yes, you can book flight with any type of local or international cards, debit or credit. Q: Q: What is the process of date change/reissue of the ticket for a child who will be crossing the child age to adult? A: In case of date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) in the new travel date, a new charge of the ticket will be the difference of airfare, plus date change fee of an adult along with any other charges applicable as per airline policy. Q: What is the process of canceling a purchased ticket? A: Cancellation and refund policies differ from airlines to airlines. However, if your purchased flight can be canceled, we will charge you as per the airline policy, plus a service fee of BDT 1,500 per PAX for international Air Tickets and BDT 500 per PAX for Bangladeshi domestic Air Tickets (During covid BDT 500 for international and BDT 300 for domestic ). We will be following the airlines refund policy. Airline has the right to change any policy at any time, ShareTrip has no control on airline's policy. Q: What is the process of changing date of flight? A: Change of date depends on the airline policy. If the airline allows changing of the flight date we charge airlines date change fee plus the fare difference of your changed date from a previously purchased date and a service fee of BDT 500 per PAX for any international Air Ticket and BDT 300 per PAX for any Bangladeshi domestic Air Ticket. Airline has the right to change any policy at any time, ShareTrip has no control on airline's policy. Q: When will I get my refund? A: Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally, take up to 15 Banking days to process the refund payment and transfer the funds into a customer’s account. Please note, some banks can take up to 10-12 Banking weeks or until the next billing cycle. The refund should be converted to your local currency by your credit card company. Q: What is a Service fee? A: Cancellation and refund policies differ from airlines to airlines. However, if your purchased flight can be canceled, we will charge you as per the airline policy, plus a service fee of BDT 1,500 per PAX for international Air Tickets. In the case of Bangladeshi Domestic Air tickets, ShareTrip's refund and date change service fee is BDT 500 and BDT 300 per PAX respectively. We will be following the airlines refund policy. Airline has the right to change any policy at any time, ShareTrip has no control on airline's policy Please note that effective from 21st Dec 2020, ShareTrip will not be taking any service charge for domestic flights for cases where the flights are cancelled by the Airline. Kindly process all requests and quotations as per this directive until further notice. Q: Is there any option to make the payment later for online booking? A: We are sorry to inform that, it is not possible for us to book the flight tickets for you. You need to purchase the tickets online instantly by paying the amount. Q. Can I have a hard-copy receipt sent by post? A: We do not send hard copy receipts by post. We will send you an E-mail containing all of your booking details and confirmation. But if you want a hard-copy then you can come to our office and we will provide the hard-copy for you. Q: If I purchase through card, will it cost any extra charge? A: If you make online purchase through your card then no extra charge will be added but if you want to swipe your card then for Visa and MasterCard 1.6% bank charge will be added and for Amex 2.6% bank charge will be added. Q. Can you book domestic flight? A: Yes, we provide both domestic and international flight services. Please let us know your travel plan so that we can assist you to find the flight details. Q: Why did the airfare increase from the last time I checked? A: Airfare fluctuates without prior notice according to airlines policy. Unless you purchase the flight we cannot assure you that the airfare will remain the same. Q. How much will it cost to arrange a wheelchair? A: Please let us know where you need the wheelchair. The cost of it will vary depending on the airport. After getting the information we will contact the concerned person to know the cost. Q. May I know about baggage details? A: You may know the baggage of a particular flight from our website. Simply search for your desired flight and then click book now. You’ll find a section called Baggage Policy in the booking page. Q. If fare increase after I book the ticket what will happen? A: You have to pay the price difference if the fare of your booked ticket goes up. Otherwise we will refund you the amount. Q. Is it necessary to upload Visa and passport copy while booking LCC flights? A: For LCC flights, users must upload copy of their valid passport, visa & other necessary documents while issuing the tickets to avoid cancellation from the respective Airlines. (For example: Indigo Airlines, Salam Air....)